With more of us working from home and downsizing workplaces, it might be time to take a look at making use of remote IT support for your business.

While traditional IT services may be in house, visit you on-site or in a retail setting, remote IT support in Queensland can be provided anywhere you can provide remote access to your network and infrastructure.

What are the benefits of remote IT support in Queensland?

Not all of us are tech savvy or in a position to employ experts in computers, software or general IT needs for a small business. So many people choose to seek the services of IT experts who can provide support for anything from running diagnostics to fixing problems by gaining remote access to your computer. They aren’t physically with you in the home or office, but they can get access to your computer remotely and work on the screen while you chat to them about your issues. Remote IT support in Queensland can be a really convenient way to manage your IT costs by subscribing to a service rather than having headcounts associated with IT roles.

What is remote access?

Support software used by remote IT experts allows them to gain access to upgrade your office computer or devices. They will be able to see your screen and take control of your computer to troubleshoot any issues. It works really well for people who aren’t great with technology but find themselves running into trouble a fair bit with their laptops or computers. While sitting there for hours trying to find that file you’ve misplaced or installing some new software might be an issue, it can also start to cut into the productivity of your business which then begins impacting revenue. Remote IT support in Queensland may feel like they are in the office next door but could theoretically be anywhere in the world. That’s the beauty of remote support. Someone is always there to help, no matter what time of day it is.

How safe is remote IT support?

Most remote access systems are completely safe and offer you access to other benefits like recording sessions with the IT expert and getting a list of jobs completed to provide a thorough understanding of the support provided. It can give you the added benefit of receiving quicker service when you need something done urgently and resolving longer term issues over a shorter period.

How much does remote IT support cost?

That really varies on the amount of support you require and how many staff may be dedicated to how intensive your requests may be. Services may be billed in hourly blocks or per project depending on your requirements. The best thing to do is to contact a remote IT support provider to ask them which plans they have available.

Mercury Business Supplies can provide you with remote IT support so give us a call today on (07) 4658 3544 to have a chat about our options.